Account and sign-in help
Help with email sign-in, account access, profile details, device changes, and account deletion requests.
Support
How can we help?
Campora support can help with account access, trip planning, invites, maps, photos, offline access, billing questions, and app issues.
You can send a message here and we will draft it to support@getcampora.com. We usually respond within 2 business days.
Contact
Send a support message.
Share the issue, the trip involved, and the best email for a reply.
Common help
What we can help with.
Trips, invites, and sharing
Questions about creating trips, shared trip invites, pending requests, trip members, notes, memories, and trip details.
Maps, location, and offline access
Troubleshooting for map loading, location permissions, saved trip access, and expected behavior when service is limited.
Photos, files, and app issues
Support for uploaded photos, attachments, app crashes, slow screens, missing data, or anything that does not look right.
Faster answers
What to include.
A few details help us find the issue quickly without a long back and forth.
- The email address on your Campora account.
- Your device type, operating system version, and Campora app version if you know it.
- The trip name or invite link involved, if the issue is trip-specific.
- A short description of what happened, what you expected, and any screenshots that help explain it.
Response time
We aim to reply within 2 business days. Issues that affect account access, data loss, or payments get reviewed first.
Privacy
Do not email passwords, verification codes, full payment details, or sensitive personal information. We may ask follow-up questions to verify account ownership.
Outdoor safety
Campora is not an emergency, rescue, weather, or land-management service. For urgent safety issues, contact local emergency services or the appropriate official agency.
For legal, privacy, or account-data questions, you can also review the current Campora policies.